Service
tailored to your needs.
Marlink provides proactive monitoring, maintenance, and optimisation of your solutions, to help you achieve more. Benefit from improved reliability, security, and scalability, while Marlink optimises your solutions to reduce operational costs.
Managed Services
Experience seamless operations and enhanced productivity
Professional Services
Solve your critical technical and operational challenges. We design and implement the right solution for you
Consultancy & GRC
Improve your operational challenges in an increasingly Digital world
The operational burden of
staying connected
Managing complex networks in-house is costly, resource-intensive, and increasingly risky. Here's what we hear from our clients every day.
Connectivity failures disrupt critical operations
Network downtime consequences go far beyond inconvenience, leading to lost business, operational delays, and system failures that directly impact productivity, safety, and revenue.
Cyber threats are growing faster than in-house teams can respond
OT and IT systems are increasingly targeted. Without dedicated security monitoring, vulnerabilities go undetected and incidents escalate before shore teams are even aware.
Incident response is too slow when something goes wrong
"By the time we reached the right person, the malware had already spread to three systems."
Predictable costs make budget planning difficult
Reactive maintenance, unplanned hardware replacements, and emergency support calls create cost volatility that's hard to forecast and harder to justify to the business.
Compliance requirements are complex and constantly evolving
IMO 2021, NIS2, IACS UR E26/E27, the regulatory landscape keeps shifting. Staying compliant without dedicated expertise is a constant drain on internal resource.
No visibility across the assets in real time
Shore teams often lack a single, consolidated view of network performance across assets. Issues go unnoticed, SLA breaches aren't caught, and reporting becomes a manual exercise.
Built to support the next generation
of remote operations
THE MANAGED SERVICES DIFFERENCE
From reactive to proactive, by the numbers
24/7
NOC, SOC & VOC monitoring, no gaps
99.9%
Network uptime guaranteed by SLA
15k+
Vessels actively managed worldwide
#1
For network, security, IT and compliance
Problems are resolved before your crew notices them
Our NOC monitors every vessel 24/7, identifying and addressing network degradation proactively, not reactively. Mean time to resolution drops dramatically when the problem is caught at source.
No more connectivity failures disrupting operationsCyber threats are contained before they become incidents
Our SOC and VOC teams run continuous threat detection and vulnerability management across your IT and OT environments, so threats are identified and neutralised long before they escalate.
No more cyber threats outpacing in-house responseYour team focuses on the business, not the infrastructure
With Marlink managing vendors, monitoring, and maintenance end-to-end, your IT team is freed from reactive firefighting. One partner. One point of accountability.
No more IT teams stretched across too many vendorsPredictable costs replace unpredictable bills
A single managed services contract consolidates monitoring, maintenance, support and lifecycle management into one predictable monthly cost, with SLA-backed performance guarantees.
No more budget unpredictability from reactive fixesNo more budget unpredictability from reactive fixes
Marlink's managed services are designed around IMO, BIMCO, IACS and NIS2 requirements. Our GRC team ensures your documentation, policies and posture stay audit-ready at all times.
No more compliance burden and regulatory riskFull fleet visibility, from any shore office
Portal360 gives your shore team a real-time consolidated view of every vessel, performance, uptime, incidents, and SLA status, without waiting for a vessel to report a problem.
No more lack of real-time visibility across the fleetExperience seamless operations and enhanced productivity with our comprehensive
managed services
Our NOC operates around the clock, monitoring the health and performance of your network across every vessel in your fleet. Rather than waiting for a fault to be reported, our engineers proactively identify degradation and resolve issues — often before the crew is aware anything has happened.
24/7 real-time network monitoring across all vessels
Proactive fault detection and remote resolution
Performance optimisation and bandwidth management
Application prioritisation and traffic policy enforcement
SLA reporting and regular performance reviews
24/7 Security Operations Center (SOC) with expert engineer in IT and OT cyber security to resolve your cyber incidents quickly and effectively to reduce operations disruptions
24/7 Security Operations Center
Cyber incident response
Threat detection & analysis
IT/OT security expertise
Risk mitigation
24/7 Vulnerability Operations Center (VOC) with expert technicians dedicated to the continuous management of cybersecurity vulnerabilities and risks.
24/7 Vulnerability Operations Center
Continuous vulnerability scanning
Risk assessment & prioritisation
Patch coordination support
Exposure reduction
Trust our expert engineers to manage your IT/OT network solutions end-to-end, including proactive monitoring, maintenance, troubleshooting, testing, and application optimisation.
Proactive monitoring
Maintenance & troubleshooting
Performance optimisation
Testing & validation
Application optimisation
With dedicated support teams on hand to help monitor and manage your IT and OT networks, you can trust us to ensure your network works for you and you are guaranteed the highest Service Level Agreement (SLA).
Dedicated support teams
SLA-driven service delivery
Continuous service monitoring
Incident coordination
Performance reporting
Solve your critical technical and
operational challenges with our
professional services
Global network of engineers for fast and professional on-site installation, repair, upgrade, and support.
On-site installation
Repairs & upgrades
Technical troubleshooting
Remote & field support
Global engineer coverage
Our industry-leading cyber security team continuously monitors and improves your IT and OT security posture while preventing, detecting, analysing, and responding to cyber security incidents
Threat detection & prevention
Security posture improvement
Incident response & analysis
IT/OT security expertise
Continuous monitoring
Specialised training programs, designed to help provide your team with the expertise they need to succeed and create a stronger workforce while driving your innovation.
Technical skills development
IT/OT training programs
Cybersecurity awareness
Workforce upskilling
Innovation enablement
Experienced Field Service Engineers that ensure fast and professional technical and service support, on land and at sea
Preventive maintenance
Corrective maintenance
On-site technical support
Rapid issue resolution
Land & maritime coverage
Global warehousing for testing, configuring, and storing equipment and spare parts.
Global warehousing
Equipment storage
Spare parts availability
Pre-configuration & testing
Fast deployment support
24/7 global customer support with local multilingual staff - ready to provide immediate assistance where and when you need it.
24/7 global availability
Multilingual support teams
Rapid incident handling
Local expertise
Continuous assistance
Improve your operational challenges in an
increasingly Digital world with our
consultancy services & GRC
Network analysis and creation of custom solutions to solve your network, IT and OT security challenges, including project management, knowledge transfer and training, and special network configurations.
Network analysis
Custom solution design
IT/OT security consulting
Project management support
Knowledge transfer & training
Advanced network configurations
Our GRC Team helps organizations to protect their intangible assets and ensure the resilience of their business and industrial information systems against cyber threats.
Cyber risk management
Governance framework support
Compliance assurance
Asset protection
Business resilience strengthening
Industrial system security
GET IN TOUCH
Talk to our Services specialist.
Whether you're evaluating solutions, planning a fleet upgrade or dealing with an urgent connectivity challenge, our team is ready to help.
Specialists covering maritime, cruise, yachting energy, enterprise, telco, humanitarian, government and defence sectors
Your data is handled in line with our GDPR-compliant privacy policy
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