We treat your
operations as our own
When your network matters, so does the team behind it. Marlink's support organisation is built for maritime, 24/7, multilingual, and always focused on keeping you operational.
24/7
Customer support, our team is there to help with expert field services, global logistics and NOCs
99.9%
Uptime guaranteeing you connection and service wherever you are. We work hard to provide the reliability you need
SOC & NOC
Global and regional customer support, from network operations centres (NOCs) to dedicated service delivery managers and security operations centres (SOCs)
400+
Dedicated field service engineers in over 135 countries, we can respond quickly, no matter your location
Updated 2 mins ago
Find the right team,
fast
All support teams operate 24/7. Select your service type below to find the right regional contact for your situation.
MARITIME - CUSTOMER SUPPORT
Maritime Customer Support
Operating 24/7, our team provides customer service and technical support across the globe for Shipping, Cruise and Yachting customers.
CONTACT CUSTOMER SUPPORT WHEN
- Connectivity or network performance issues
- Service interruptions or unexpected downtime
- Hardware, terminal, or equipment faults
- Questions regarding your services, billing, or account
- Support with configuration changes or service requests
- Assistance with onboard applications and network services
WHAT HAPPENS WHEN YOU CONTACT US
Incident logging
Your request is recorded and assigned a case number, ensuring complete visibility and tracking
Initial assessment
Our support engineers review the issue, gather diagnostic information, and determine the impact on your operations.
Troubleshooting and diagnosis
Using remote monitoring tools and technical expertise, we investigate the root cause and begin corrective actions.
Resolution and escalation
If additional expertise is required, the case is escalated to our specialist engineers, Network Operations Centre (NOC), cybersecurity teams, or field service engineers.
Resolution and escalation
Once the issue is resolved, we verify service performance and confirm that your systems are operating as expected.
MARITIME - NETWORK OPERATIONS CENTER
Maritime Network Operations Center (MNOC)
Supporting our Shipping, Cruise and Yachting customers, our MNOC is ready to support 24/7.
CONTACT THE MNOC WHEN
- Loss of connectivity or degraded service onboard
- Network performance issues impacting operations or crew communications
- Alarm notifications or system alerts from onboard equipment
- Configuration or service activation issues
- Failures affecting VSAT, LEO, LTE, or hybrid connectivity services
- Routing, firewall, or network configuration concerns
WHAT HAPPENS WHEN YOU CONTACT US
Immediate case registration
Your request is logged and assigned a unique case reference for tracking and follow-up.
Initial diagnosis
Our engineers quickly assess the issue using monitoring tools and information from your vessel or site
Technical troubleshooting
We analyse the root cause and apply corrective actions remotely whenever possible.
Escalation if needed
If required, the case is escalated to specialist teams such as cybersecurity, field engineering, or service operations.
Service restoration & confirmation
We restore connectivity, verify performance, and ensure your services are stable and fully operational.
ENTERPRISE & ENERGY - CUSTOMER SUPPORT
Enterprise, Energy, Humanitarian and Government Customer Managed Service Provider Support Center
Specialized in the Energy, Enterprise, Humanitarian and Governmental industries, our MSP Support Center operates 24/7 to support our customers with their Connectivity, Network, Application services and cybersecurity solutions. This support center supersedes our previous Network Operations Centers (NCOs).
CONTACT THE SOC WHEN
- Connectivity issues or service interruptions
- Degraded network performance affecting operations
- Problems with managed services or connectivity solutions
- Service activation, configuration, or change requests
- Hardware or equipment-related incidents
- Issues with applications or integrated services
WHAT HAPPENS WHEN YOU CONTACT US
Case creation
Your request is registered and assigned a unique case ID for tracking and visibility.
Initial triage
Our support team reviews the issue, gathers key details, and assesses urgency and impact.
Investigation & troubleshooting
We diagnose the issue using technical tools and collaborate with relevant engineering teams if needed.
Resolution or escalation
The issue is resolved directly or escalated to specialist teams (NOC, SOC, field engineers, or service experts).
Confirmation & closure
We validate that services are restored and ensure everything is functioning as expected before closing the case.
SECURITY - OPERATIONS CENTER
Security Operations Center
24/7 cyber threat monitoring, incident detection and response for IT and OT environments. If you suspect an active breach or unusual network behaviour, contact the SOC immediately.
CONTACT THE SOC WHEN
- You suspect an active breach or intrusion
- Unusual or unexplained network behaviour detected
- Ransomware or malware activity suspected
- OT or bridge systems behaving unexpectedly
- Crew report phishing or social engineering attempts
WHAT HAPPENS WHEN YOU CONTACT US
Immediate triage
SOC analyst picks up and assesses severity within minutes.
Containment
Affected systems isolated to prevent spread across the network.
Investigation
Root cause analysis and forensic review begins immediately.
Remediation & report
Systems restored, full incident report provided to your team.
01 - CONNECTIVITY
Always-on connectivity,
wherever you operate.
Our multi-orbit satellite network blends LEO, MEO and GEO coverage with terrestrial links, intelligently managed to optimise performance, cost and availability at every location, in every condition.
Intelligent failover across LEO, MEO, GEO and 5G networksStarlink intergrated alongside VSAT, OneWeb, Lband and 5G99.9% uptime SLA backed by a global NOCGlobal coverage including polar and remote regions02- CYBER SECURITY
Cyber resilience, built for maritime.
We help organisations protect their critical infrastructure, data, and operations against evolving cyber threats. Our cyber security solutions provide Integrated, multi-layered protection across endpoints, networks and cloud environments, helping reduce risk and strengthen operational resilience.
Reduced security risksContinuous threat monitoringFaster incident responseImproved compliance and governance03- NETWORK
Complete network visibility,
from ship to shore.
Marlink helps businesses simplify complex network environments and improve performance across distributed operations. By centralised orchestration, intelligent routing and policy driven network management, we enable seamless communication, greater visibility, and more efficient operations.
Secure and scalable networksImproved operational performanceGreater network visibilitySimplified network managementEnhanced user experience04 - CLOUD & IT
Secure cloud and IT,
optimised for maritime.
Marlink helps organisations accelerate digital transformation by maanging edge-to-edge cloud integration, virtualised environments and managed IT services, which improves flexibility, efficiency, and business agility while reducing operational complexity.
Agility with disruptionFaster digital transformationOptimised IT performanceImproved scalability and flexibilityReduced operational complexity05 - IOT & APPS
Connected applications,
smarter vessel operations.
Marlink helps organisations turn operational data into actionable insights. By Integrated applications and intelligent data platforms that transform insight into action, we enable smarter decision-making, increased automation, and greater operational efficiency across remote and critical environments.
Optimised performance and measurable impactSecure growth with full operational assuranceIncreased operational visibilityReal-time data insightsSmarter decision-makingEnhanced operational efficiencyGET IN TOUCH
Talk to a Marlink specialist.
Whether you're evaluating solutions, planning a fleet upgrade or dealing with an urgent connectivity challenge, our team is ready to help.
Specialists covering maritime, energy, humanitarian and aid, yachting, governance and defense, enterprise and telco and cruise sectors
Your data is handled in line with our GDPR-compliant privacy policy
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